Shipping Policy

Delivery policy of the website www.apetitestore.com

Date of last update: 11/04/2022

Article 1 – Terms of delivery

The Products are shipped to the delivery address which was indicated by the Customer when ordering as the "delivery address" (which may be different from the billing address) provided that it is located in the territory possible delivery. 

1.1 Rates & Delivery Methods

Different delivery methods may be possible depending on the weight of the products and the destination of the package. The Customer is informed before the validation of his order of the possible delivery methods as well as the costs corresponding to each of these delivery methods. The delivery costs related to the transport of the Products to the delivery address indicated by the Customer are calculated according to the weight and the destination and are the sole responsibility of the latter. They are communicated during the validation of the basket by the Customer and automatically included in the total price to be paid for the order.

The Customer must select the desired delivery method and make sure to communicate all the information necessary for the actual delivery of the Products and undertakes to provide exact and complete information concerning the delivery address - such as name and street number. , building, apartment or staircase, postcode, city, access codes, intercom information etc – so that the delivery can be carried out correctly. The Company cannot be held responsible for any input errors that would disrupt the delivery, thus causing a delay, errors or absence of delivery. In this case, the costs incurred for the possible reshipment of the Product will be borne by the Customer. The delivery costs correspond to the current rates of La Poste, DPD, Chronopost or Mondial Relay and the cost of packaging. Transport-related problems: delay, damaged package, are the responsibility of the transport service. It is up to the Customer, in the event of reservations related to the transport of the Products, in particular in the event of damage or missing items, to make all the necessary observations and to notify them to the carrier on the delivery slip. In the event of a damaged package (already opened, missing products, etc.), the Customer undertakes to contact the Company within 3 days of receipt of the Products. In the case of returns of parcels not claimed by the customer at the post office or at the delivery point within the time limits, the Company reserves the right in this case to claim from the customer the costs of reshipment.

Metropolitan France :

Home delivery via La Poste Colissimo from €6.99

Delivery to a Mondial Relay pick-up point from €5.50

Home delivery via DPD Predict from €5.99

Delivery to a pick-up point via DPD Relais from €3.99

Delivery to a Chronopost pick-up point from €8.99

DOM TOM 1:

Home delivery via Colissimo from €25

DOM TOM 2:

Home delivery via Colissimo from €45

Monaco:

Home delivery via La Poste Colissimo from €6.99

Belgium :

Home delivery via La Poste Colissimo from €18

Mondial Relay home delivery from €11

Delivery to a Mondial Relay pick-up point from €6.50

Luxemburg:

Home delivery via La Poste Colissimo from €18

Mondial Relay home delivery from €11

Delivery to a Mondial Relay pick-up point from €7

The Netherlands :

Home delivery via La Poste Colissimo from €18

Mondial Relay home delivery from €14

Delivery to a Mondial Relay pick-up point from €7

Germany, Austria, Italy and Portugal:

Home delivery via La Poste Colissimo from €18

Mondial Relay home delivery from €12

Italy and Portugal:

Home delivery via Colissimo from €15

Mondial Relay home delivery from 9€99

Delivery to a Mondial Relay pick-up point from €6.99

Swiss : 

Home delivery from 15€

United Kingdom and Rest of the European Union:

Home delivery from 22€

Morocco : 

Home delivery from 25€

United States and Canada:

Home delivery from 30€99

Rest of the world :

Home delivery from 60€

Local delivery

If applicable and desired, the Customer has the option of opting for Local Delivery carried out directly by the Company. The Customer then undertakes to communicate exact and complete information concerning the delivery address - such as name and street number, building, apartment or staircase, postal code, city, access codes, information intercom etc – so that the delivery can be carried out correctly. The Parties undertake to follow the instructions provided by each Party (delivery times, etc.). 

Local delivery within a radius of less than 5km: €2

Local delivery within a radius of less than 10km: €3

Local delivery within a radius of less than 15 km: €4.50

Click & Collect pick-up point

If applicable and desired, the Customer has the option of picking up their order directly at the collection point or “Click & Collect” located on the Company's premises. The Customer then undertakes to follow the instructions provided by the Company. The Customer must come and collect his order by his own means and within the time limits indicated. 

1.2 Shipping orders

The Products are shipped after validation and the Order and receipt of payment, from Monday to Friday within 5 working days, except public holidays, otherwise stated, notification to the Customer and subject to the availability of the Products. Any order placed between Friday 12 noon and Sunday evening will be processed from the following Monday, except public holidays. The Customer is informed of the processing and dispatch of his order by email. A tracking number is sent to him in order to follow the shipping stages of his Order. The Customer is regularly informed of the status of his order by e-mail.

1.3 Delivery times:

The delivery of the Products is made within the period indicated in the order confirmation. All the announced times are calculated in working days. When the Customer orders several products at the same time, these may have different delivery times depending on their availability. The time indicated in the order confirmation does not take into account the order preparation time. These are indicative deadlines, and no delay of any duration and/or nature whatsoever may give rise to compensation or a refusal by the Customer to take possession of the Products. However, in the event of a delay in shipment, the Customer will be kept informed by email or telephone. Furthermore, if the delivery occurs with a delay of more than thirty (30) days, the Customer may request the cancellation of his order and the resolution of the sale according to the conditions and modalities defined in article L216-6 of the Code of Consumption: by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having ordered the Company, according to the same terms, to make the delivery within a reasonable additional period, it has not been executed within this time. The contract is then considered resolved upon receipt by the Company of the letter or writing informing it of this resolution, unless it has been executed in the meantime. When the contract is terminated under the conditions provided for in articles L.216-6 of the Consumer Code, the Customer will then be reimbursed for all the sums paid, at the latest within fourteen (14) days following the date of denunciation of the sale. PAMSI reserves the right in any case to approach the Customer in order to offer him alternative solutions for reimbursement of the price of the Products and the delivery costs. The Customer must express explicitly and on a durable medium his acceptance of the choice of an alternative method of reimbursement.

In any case, the Customer remains informed of the processing and status of his order by e-mail.