www.apetitestore.com Return and Refund Policy

Date of last update: 11/04/2022

Article 1 – Right of withdrawal

1.1 Scope of the right of withdrawal

In accordance with article L.121-21 of the Consumer Code, the Customer has a period of 14 (fourteen) completed calendar days from the date of receipt of his order to exercise his right of withdrawal and thus return of the Products to the Customer, without having to justify specific reasons, for an exchange or a refund without penalty, with the exception of the return costs which remain at his expense and the costs of returning the Product for which an exchange is desired, and for which he will have to pay. When his order relates to several Products delivered separately, the above period runs from the receipt of the last Product.

The Customer who wishes to exercise his right of withdrawal, before the expiry of the above period, must send the Company to the contact details mentioned in the preamble of these GCS, the withdrawal form annexed at the end of these GCS duly completed, or a declaration clearly expressing his desire to withdraw and including his order number. The Customer also has the possibility of contacting the Company in order to exercise his right of withdrawal. 

The Products must imperatively be returned in their original packaging in perfect condition and ready to be marketed again, without undue delay and at the latest within 14 (fourteen) calendar days following the  communication, by the Customer, of his wish to withdraw. They must be accompanied by a copy of the corresponding order confirmation or purchase invoice.  The Customer is deemed responsible in the event of deterioration of the Products when they are returned to the Company. The Company reserves the right to refuse any request for withdrawal initiated after the deadline. The Product must be returned to the postal address indicated in the Preamble of these GCS.

The Company may choose to either refund the returned Product(s) or exchange them, as soon as possible according to the Customer's wishes and at the latest within 14 (fourteen) days from the date of actual receipt by PAMSI of the the request for withdrawal of all sums paid for his order, minus, where applicable, return costs and return costs in the event of a desire to exchange the Product, which remain the responsibility of the Customer. The Company however reserves the right to defer this reimbursement until the effective recovery of the Products. Any return and recovery accepted by the Company entails the granting of a refund or an exchange for the benefit of the Customer, after verification of the quality and quantity of the Products. 

1.2 Exceptions

As an exception, the Customer does not have a right of withdrawal in the following cases:

– when the Products have been unsealed by the Customer after delivery and cannot be returned for reasons of hygiene or health protection

– when the Products are goods liable to deteriorate or expire rapidly, such as dried candy and all Products with a use-by date.

Consequently, the Customer expressly waives, in this case, to assert his right of withdrawal, which cannot therefore be exercised under Article L.221-28 of the Consumer Code. 

Article 2 – Legal guarantees of conformity and hidden defects

Upon delivery of the Products, the Customer must immediately check their condition and their conformity with the order. To do this, he undertakes to respect the unpacking instructions communicated by the Company on the Site. The Customer must in particular check the quality and quantity of the Products, their references, their condition and their characteristics, ideally before signing the delivery note. 

In the event of delivery of a non-compliant Product, the Customer must, if possible, state his express reservations on the delivery note. The Customer must inform the Company as soon as possible in writing of the defect(s) found (nature of the defect, non-compliance or damage found by sending any useful supporting documents, in particular in the form of photograph(s)). The Company undertakes to organize the terms of return. The Products must imperatively be returned in their original packaging and if possible accompanied by a copy of the order confirmation or the purchase invoice. The Company will carry out the necessary checks and will offer the Customer the replacement of the Product. If the replacement of the Product is impossible, the Company undertakes to reimburse the Customer the full price paid for the Product as well as the corresponding delivery costs, as soon as possible and at the latest within fourteen (14) days. following the date on which the Company will have informed the Customer of the impossibility of replacing the product. Any spontaneous return or exchange, without the prior express agreement of the Company and/or not respecting the terms described above, cannot be taken into account.

According to article L.111-1 of the Consumer Code, the Customer benefits from legal guarantees of non-conformity of the Products and hidden defects, under the conditions provided for by articles L 217-4 to L-217-17 of the Consumer Code and by articles 1641 to 1649 and 2232 of the Civil Code. 

If the Customer finds that the Product that has been delivered has a defect, he can activate one of his guarantees: 

– The legal guarantee of conformity: This guarantee can be activated by the Customer in the event that the Product does not correspond to the characteristics specified in the order. The Customer has a period of 2 (two) years from the delivery of the Product to activate the warranty by returning the Product concerned with all the corresponding supporting documents, without having to provide proof of the existence of a conformity of the Product at the time of delivery of the latter. In the event of application of the guarantee of non-conformity, the Customer may choose between repairing or replacing the product, subject to the cost conditions provided for in article L 217-9 of the Consumer Code.

– The guarantee against hidden defects: This guarantee can be activated in the event that the Product is damaged or affected by a material, design or manufacturing defect rendering the Product unfit for use.
The customer has a period of 2 (two) years from the discovery of the defect to act, by returning the Product concerned with all the corresponding supporting documents under the conditions of article 11.2 below.
In the event of application of the guarantee against hidden defects, the customer may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.

Annex – Withdrawal form

Please complete and return this form only if you wish to withdraw from the contract to the following address: contact@apetitestore.com or PAMSI 5 rue du Bois de l'Oiseau, 78690 St Rémy l'Honoré